Privacy Policy

This Privacy Policy explains how Previ Longevity collects, uses, discloses, and protects your information when you use our services and website. We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with Law No. 27 of 2022 on Personal Data Protection and all applicable regulations in Indonesia. By using our services, you agree to the practices described in this Privacy Policy.

2. Data We Collect

We collect the following categories of data:

Identity and Contact Data: Full name, email address, phone number, date of birth, identification number, and other identifying information.

Health and Medical Data: Medical history, family health history, laboratory results, biomarker data, diagnostic findings, consultation notes, wearable and monitoring data, and lifestyle information provided during the assessment process. Health data is classified as sensitive data and receives the highest level of protection under Indonesian Personal Data Protection Law.

Usage Data: Information about how you interact with our website and applications, including log data, device information, and anonymized analytics.

3. How We Use Your Data

We use the data we collect to:

  • Provide and improve our health services and longevity programs
  • Develop, monitor, and personalize your Personal Longevity Plan
  • Communicate with you regarding appointments, results, and program updates
  • Conduct aggregated, anonymized research to improve our clinical protocols
  • Maintain the security and integrity of our systems
  • Fulfill our legal and regulatory obligations

We do not sell or rent your personal data to any third party for commercial purposes.

4. Who Can Access Your Data

Your data is accessible only to:

Service Providers: Third parties that perform services on our behalf, such as data analysis, IT services, and technical support, are bound by confidentiality agreements.
Medical Personnel: With your consent, we may share relevant health information with medical professionals involved in your care.
Legal Obligations: When required by law, court order, or to protect the rights and safety of the parties involved.

5. Data Security

We apply industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction, including:

  • Encryption: All sensitive data is encrypted during transmission and storage.
  • Access Controls: Only authorized personnel are permitted to access your data.
  • Regular Audits: We conduct routine security audits to ensure the effectiveness of our safeguards.
  • Data Anonymization: Where possible, data is anonymized to provide an additional layer of privacy protection.

While we take every reasonable precaution, no security system is entirely infallible, and we cannot guarantee the absolute security of your information.

6. Data Retention

Medical records are retained in accordance with Indonesian Ministry of Health regulations, for a minimum of five years from the date of a patient’s last visit. Non-medical data is retained for as long as necessary for the purposes described in this policy or as required by law.

7. Your Rights Over Your Personal Data

Under Law No. 27 of 2022 on Personal Data Protection, you have the right to:

  • Access and obtain a copy of the personal data we hold about you
  • Update or correct any data that is inaccurate or incomplete
  • Request deletion of your personal data under circumstances provided by law
  • Object to or restrict the processing of your data for specific purposes
  • Withdraw consent you have previously given
  • Receive your data in a machine-readable format

To exercise any of these rights, please contact us using the details provided at the end of this document.

8. Cookies and Tracking Technologies

Our website uses the following types of cookies:

  • Essential Cookies: Required for the website to function properly.
  • Performance Cookies: Help us understand how visitors use the website so we can improve the experience.
  • Functional Cookies: Allow the website to remember your preferences.

You can manage your cookie preferences through your browser settings. Declining certain cookies will not affect your access to the core features of the website.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18 without the consent of a parent or legal guardian. We do not knowingly collect personal data from anyone under 18. If we become aware that we have received data from a minor without appropriate consent, we will remove that data from our systems.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any external websites or services you visit.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated via email or a notice on the website at least 14 days before they take effect. The date of the most recent update is always shown at the top of this document.

12. Contact

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact us:

Previ Longevity
Email: info@previlongevity.com
Address: Altira Business Park, Unit B-06, Jl. Yos Sudarso No. 12-15, Sunter Jaya, North Jakarta, 14350, Indonesia
Phone: +62 822 899 899 72